Course curriculum

  • 1

    Intro to Apollo Plus Services

    • What are Apollo Plus Services?

    • Quiz
  • 2

    Intro to Ship+

    • How to Identify a Lost Order?

    • How to Identify a Stolen Order?

    • How to Identify a Damaged order?

    • How long do customers have to file a Ship+ claim?

    • What is the processing timeframe of Apollo Ship+ Claims?

    • How to handle a lost/stolen/damaged order that is not covered by Ship+?

    • Can you add Ship + to your order after purchase?

    • Does Ship+ cover returns and repairs?

    • Guru is your best friend <3

    • Ship+ Case study #1

    • Ship+ Case Study #2

    • Ship+ Case Study #3

    • Quiz
  • 3

    Intro to Warranty +

    • What is Warranty+ ?

    • Warranty+ by XCoverGo

    • What is covered by XCover Go?

    • How do customers file a Warranty+ claim with XCoverGo?

    • Warranty+ by Extend

    • What is covered by Extend?

    • How do customers file a Warranty+ claim with Extend?

    • Can customers cancel Warranty+ once they receive their purchase?

    • Can customers switch from XcoverGo to Extend?

    • Quiz
  • 4

    Intro to QC+

    • What is QC+?

    • What qualifies as a QC+ Replacement?

    • What is excluded from QC+?

    • What if further investigation is required?

    • Case Study #1

    • Case Study #2

    • Case Study #3

    • Quiz